When Jesper distinguishes himself because the Postal Academy's worst pupil, he's despatched to Smeerensburg, a small village positioned on an icy island above the Arctic Circle, the place grumpy inhabitants barely change phrases, not to mention letters. Jesper is about to surrender and abandon his obligation as a postman when he meets native instructor Alva and Klaus, a mysterious carpenter who lives alone in a cabin filled with handmade toys.